CARBON NEXT | Green Reward Terms & Conditions

About the Green Reward:

Starting 2022, Carbon Mobile will begin the Carbon Next program which will disassemble Carbon devices with the objective to further develop and optimize Carbon Mobile's processes around the re-use of its raw materials in the next generation of devices. To avoid unnecessary wastage using new Carbon devices, we instead request our customers to assist us, by allowing us to use their used Carbon 1 Mark II for this purpose. The Green Reward is a generous discount that these customers can use towards the purchase of the redesigned and updated 2022, next generation model of the Carbon 1 smartphone.

Customer Commitment:

The Green Reward is created as an appreciation to our customers who want to help us in creating a greener and better future with minimal creation of wastage in the process, which would be the case if we had to use brand new devices. However, even after the customer has received his/her Green Award redemption code, the decision to redeem the code and take part in the execution phase of the program is 100% voluntary.

Monetary value and sign-up period:

Initial Term (06.07.2021 to 20.08.2021): Purchases during this term are automatically eligible to receive the following Green Reward dependent on location: EU 400€ / United Kingdom £340 / International $400. The Green Reward value of customers who purchased the Carbon 1 Mark II at a discounted purchase price may be reduced by the respective discount value. 

Secondary Term (TBD): An extension of the Green Reward will be reviewed following the initial term. Customers that sign up during this term should anticipate a lower Green Reward value.

How to apply:

All customers who purchased their Carbon 1 Mark II without discount before 20.08.2021 are eligible for the full Green Reward value. Customers who purchased their Carbon 1 Mark II at a discount can apply, however Carbon Mobile reserves the right to lower the Green Reward value of such customers by the value of the respective discount given. A Carbon Mobile representative will review such applications and inform the customer of the Green Reward value granted. Only purchases of a Carbon 1 Mark II smartphone are eligible for the Green Reward. 

There are 3 routes for application: 
- All existing Customers (purchases from carbonmobile.com or from partner retailers): Are automatically eligible for the Green Reward and can claim it at www.carbonmobile.com/sustainability. Customers should do so before 20.08.2021 5pm CET to ensure their enrolment is successful. 
- New Customers (purchases from carbonmobile.com): Are automatically enrolled into the Green Reward scheme if they purchase before 28.08.2021 5pm CET. An automatic email following the purchase will confirm their enrolment. 
- New Customer (purchases from partner retailers): Are automatically eligible for the Green Reward if they purchase a Carbon 1 Mark II before 20.08.2021 and can claim it at www.carbonmobile.com/sustainability. Customers should do so before 20.08.2021 5pm CET to ensure their enrolment is successful. 

If your Carbon 1 is not purchased from carbonmobile.com, please make sure to keep a scan of your purchase receipt because it is required during the sign-up process. 

Green Reward Unique Code:

All applications will be reviewed and verified. If all customer details are correct and clear, a unique Green Reward code will be sent to the customer via email. Customers must ensure the email address entered during the purchase at carbonmobile.com or during the Green Reward sign-up process is correct. 

The unique Green Reward code can then be used against the purchase of the Carbon 1 MK III in 2022. Codes are transferrable by contacting Carbon Mobile customer support, but each individual code can only be used for the purchase of one Carbon 1 Mark III. 

Each code is only redeemable with the simultaneous trade-in of one used Carbon 1 Mark II to Carbon Mobile. The customer will ship his or her used Carbon 1 Mark II to Carbon Mobile. After the device has been received by Carbon Mobile, the code will become redeemable within 2 business days and can be used towards a purchase of the 2022 model of Carbon 1 (Mark III) at carbonmobile.com including free shipping to all countries Carbon Mobile sells to. Green Reward codes cannot be used together with other discounts, unless clearly stated otherwise. 

Multiple Green Rewards:

Each Carbon 1 Mark II sold under these terms qualifies for a separate Green Award code. This means if a customer purchases multiple Carbon 1 Mark II under these terms, he or she can claim the same number of Green Rewards. However, when purchasing the new Carbon 1 Mark III in 2022, customers can only redeem 1 code per each individual device they buy. This means customers cannot redeem 2 codes to purchase 1 device but for example they can of course redeem 2 codes to purchase 2 devices.

Redemption Period:

The Green Reward can only be redeemed on purchases made within the first 4 months of Carbon 1 Mark III initial sales start. The date will be announced through our newsletter and through email communication to the Green Award holders. After this term the Green Reward is invalidated. Customer assume responsibility to ensure that their email address provided is up to date. Customer details can be updated by contacting [email protected] 

Carbon Mobile will send reminders to all customers in 2022 during the market introduction period of the Carbon 1 Mark III. By accepting these terms, you agree to receive such email communication from Carbon Mobile.

Enquiries:

For any further question, please contact [email protected] 

Company Registration:
Carbon Mobile GmbH
Winterfeldtstr. 21
10781 Berlin
Germany 

 

Shopping Bag


1



YOU PAY NOW:

YOU PAY NOW:

Checkout Shipping and discount codes are added at checkout.

Carbon 1 MK II

Delivery Date:

2-3 days.


Bonus:

400€ Green Reward (order before 20th Aug)

Free Shipping & 100% Satisfaction Guarantee


Payment:

Credit Card, PayPal, Google Pay, Apple Pay, Shop Pay, Sofort, Klarna.



Check your local network provider for 4G Connectivity

You can purchase it from our local partners at:

Germany, Austria, Switzerland

Belgium, Netherlands

Frequently Asked Questions (FAQs)

Yes, we do ship (for free) to countries inside and outside the EU.

  • If you see prices in EUR currency, you are in our EU Store (prices include VAT).
  • If you see prices in GBP currency, you are in our UK store (prices includes VAT & import duties).
  • If you see prices in USD currency, you are in our Global Store (prices do not include VAT).
  • The EU/UK Store does not allow you to send to countries outside Europe and the Global Store does not allow you to send to countries inside the EU.
  • If you use a VPN: Turn it off or select a compatible server location. For delivery address inside the EU, you must choose an EU server and for a delivery address outside the EU, you must choose a server location outside the EU. Otherwise, our Checkout System will tell you, that the product is not available in your country.

Orders in the EU and UK Store are including all taxes and duties.

Shipping is free, but orders through the Global Store are excluding any taxes or customs duties. This means when the shipment arrives at your country's customs, you might get notified by your customs that you will have to pay some taxes and fees. You are responsible for paying any such taxes and duties to the courier company before delivery.

From the moment you receive your Carbon 1 MK II, you have 14 days to fall in love with the device. As long as you haven't damaged the device, you can return it for a full refund of the product price.

The delivery estimate for your device is expressed above in the payment window. Due to high demand at launch, there is an initial delay in delivery. From Mid-April, delivery times are expected to be within 2-3 days for EU, 3-5 days for non-EU & GB. 

Yes, there is. Carbon Mobile provides a 2-year international warranty. Defects due to negligent handling by user excluded. More details can be found on the support pages.

(Status 31.03.2021)

 

Your first Carbon 1 MK II is boxed with a premium USB-C cable and an adapter-dongle. And of course the quick start guide and other information booklets. Watch this space for further add-ons for purchase that are currently in development.

Full payment is taken for your Carbon 1 MK II when you order. When you live inside the EU (including UK) then there are no additional costs, as we do not charge shipping charges.

IF YOU LIVE OUTSIDE THE EU:

When you shop at our store, you should see USD prices (instead of EUR prices). USD prices have no European VAT included and are therefore lower in value, but we add a small processing fee, as we need to prepare the export/import documentation.

Sales outside of the EU (excluding UK) may be subject to import duties/taxes. Any due payments will be requested by the selected courier company (usually DHL or FedEx) before delivery.

The best starting point for any questions is always our support center at support.carbonmobile.com

We currently offer free shipping to all countries we sell to.

Most people will never feel a difference to other premium smartphones. Carbon 1 has a high-quality chipset, which is powerful enough, to run even the latest games and apps smoothly. And thanks to the highly sophisticated power management of the chipset, the battery will last all day long and beyond.

Because Carbon 1 is built in a monocoque design, it is very easy to take off the display and then easily access all components. By the end of May 2021 we will offer spare parts and tools you might need directly on our website. Our goal is for you to be able to enjoy your Carbon 1 for many years to come.

Further we guarantee support/security updates for 4 years after date of Android release. Carbon 1 MK II will support 11 and 12.